FREAK Entertainment Game Terms and Conditions

Please take a few moments to familiarise yourself with our Game Terms & Conditions.

Please do not proceed with any purchase or voucher redemption until you have read, understood and accepted these terms and conditions.

Who Can Play?
We welcome players who:
  • Are at least 6 years of age, complying with software ratings as set by FREAK Entertainment and/or software publishers;
  • Are not under the influence of alcohol or non-prescription drugs;
  • Do not have an injury that may be exacerbated by low-level physical activity;
  • Are fit, well, and do not have a health condition that may be aggravated by the Game such as epilepsy or seizures;
  • Have signed our Statement of Risk waiver form;
  • Is accompanied by an adult if under 18 years of age;
  • Comply with current Public Health Orders and relevant regulations.

Reservation Time

Your reservation time is your scheduled game time. This means that you should arrive 15 minutes before your scheduled game time in order to complete any paperwork.

Late arrivals will be moved to the next available session or rescheduled for a nominal fee. Please note the next available session, may not be on the same date as your booking.

Booking Fee

All bookings incur a 2% equipment fee which will be added to each booking transaction at the online checkout and in store.

Rescheduling and Cancellations

You may reschedule your game free of charge with a minimum of 48 hours notice by emailing or calling the venue you have booked at using the details provided on our contact page.

Rescheduling within 48 hours will incur a fee of $30 per person.

There is no charge to transfer the package to a friend – this can be done on arrival.

FREAK Entertainment reserves the right to cancel bookings at short notice due to technical issues, unscheduled repairs, maintenance or anything outside of our control.

In the event that FREAK Entertainment does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available.

If you fail to arrive for your game, your booking will be void and no refund will be issued.

FREAK Entertainment does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your game package.

Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, FREAK Entertainment may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.

Customers with repeated cancellations or no-shows may lose game privileges.

FREAK Entertainment cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of FREAK Entertainment, nor for expenses related to scheduled reservations.

Gift Vouchers

FREAK Entertainment Gift Vouchers are valid for 3 years from the date of purchase, except where the gift voucher is purchased through a promotion or at a discounted rate. In that instance, the gift voucher is valid as per the terms and conditions of that promotion.

Gift vouchers must be booked and played before the expiry date shown on the voucher.

Expired gift vouchers will not be accepted.

At FREAK Entertainment’s discretion, customers may book their voucher for a date up to three (3) months after the expiry date for a cost of $30 per voucher. This only applies to vouchers issued by FREAK Entertainment and not external gift experience companies.

If your FREAK Entertainment voucher expired 3 months ago or more the voucher cannot be extended under any circumstances.

FREAK Entertainment vouchers cannot be redeemed for cash and cannot be refunded. If you are unable to use your gift card you may transfer it to another person.

Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable, and no replacements are available. If your voucher is lost or stolen you are unable to redeem your package and will be required to purchase a new voucher.

Failure to show on your scheduled date and time will render your voucher invalid.

Customers are able to upgrade their game to a higher value game by paying the difference at the time of booking. No change will be issued for playing a lower value package.

FREAK Entertainment does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your gift card. 

Unexpected Maintenance

FREAK Entertainment operates using cutting edge technology which may occasionally require unexpected maintenance.

Our best effort is made to ensure all reservations can be honoured.

Reservations cancelled by FREAK Entertainment may be rescheduled based on availability and customer preference.

Rescheduling of bookings cancelled by FREAK Entertainment may or may not be available at the rates and/or schedules which are compatible with the customer’s schedule.

FREAK Entertainment will make every effort to reschedule under the same terms wherever possible.

Photos and Videos

Photos and videos purchased from or supplied by FREAK Entertainment remain copyright to FREAK and its related bodies corporate who own and retain the right to the footage and photographs.

These may be used for company marketing purposes, and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without FREAK’s prior permission.

Group and Party Packages

Group and Party events require a non-refundable deposit to secure the booking.

Changes to attendee numbers, along with payment of the remaining balance, is due no later than 48 hours prior to your event.

There is no guarantee that additional attendees (not pre-booked) will be able to play on the day, and standard fees apply.

In the event of attendee no-shows (for example, you booked for 6 players but only 5 attend), the value of those players can be transferred to additional game play or merchandise, both subject to availability.

All other standard bookings terms and conditions apply.


FREAK Entertainment Promotions Terms and Conditions



  • $40pp Ghost Patrol or House of Fear: Cursed Souls
  • Available at all FREAK venues on Friday’s during term time only
  • Not valid for gift vouchers 
  • Not valid in conjunction with any other offers

    Christmas 2023

    • Offer
      • 1 Basic Laser Tag for 1 person $30 (save $15pp)
      • 1 Basic Free Roam for 1 person $30 (save $29pp)
      • 1 Basic VR Escape for 2 people $79 (save $59)
    • Available at all FREAK venues at all times.
    • Offer valid from 07.11.23 to 25.12.23
    • Valid for gift vouchers only. Vouchers valid for 1 year.
    • Not valid in conjunction with any other offers
    • Redeem vouchers online to ensure the slot you want is reserved before arrival

    Padlock’d x FREAK Surfers Paradise Offer

    • Offer
      • 50% discount on FREAK Virtual Escape Rooms when presenting relevant coupon
    • Available at FREAK Surfers Paradise only
    • Offer available from 11.10.23, ongoing until further notice
    • Valid for direct bookings only
    • Not valid during school and public holidays
    • Not available for gift vouchers
    • Not valid in conjunction with any other offers

    Happy Hour

    • Offer
      • $40 for any Basic Free Roam game and one bottle of FREAK Water
    • Offer available every Saturday and Sunday between 2pm and 5pm, ongoing until further notice
    • Available at FREAK Surfers Paradise only
    • Valid for direct bookings only
    • Not valid during school and public holidays
    • Not available for gift vouchers
    • Not valid in conjunction with any other offers
      Return Deal
      • $30 per person.
      • Use the promocode given to you after finishing your game or in your post-play email at the online checkout.
      • Return to play within 30 days of initial play session.
      • All players must be qualifying returning players. New players must pay RRP.
      • Available for all BASIC games.
      • Play Monday to Friday only
      • Offer not available for gift vouchers.
      • Not available in conjunction with other offers.

      Student Offers

      • Student Offers are available for any standard Basic package, excluding limited-time offers.
      • Student Offers are available everyday, including weekends and school holidays.
      • Student ID must be shown onsite prior to beginning session.
      • If criteria for Student Offers is not met, the difference between the Offer price and standard RRP will need to be paid and may incur an additional admin fee.
      • There is no limit on the number of purchases that can be made using Student Offers.
      • Student Offers are book to play only and are not available for gift vouchers.
      • Student Offers are not available in conjunction with other offers.

      Midweek Mayhem

      • Valid across all FREAK venues on Mondays- Friday in term time only.
      • $30 Arizona Sunshine (Basic) games only.
      • No limit on number of purchases
      • Not available for gift vouchers
      • Not valid in conjunction with other offers, including Return offer
      • All other standard terms and conditions apply
      • Not available during school holidays and public holidays.

        Vacation Care

        • Vacation Care packages are only available for purchase during Off-Peak hours
        • Please see below for difference between Off-Peak and On-Peak
          • Off-Peak:
            • Weekdays (Monday – Thursday) from venue open to close
            • Friday – Sunday from venue open to 12pm (midday)
            • School and Public holidays from venue open to 12pm (midday)
          • On-Peak:
            • Friday – Sunday from 12pm (midday) to close
            • School and Public holidays from 12pm (midday) to close
        • Not available for gift vouchers
        • Not valid in conjunction with other offers
        • All other standard terms and conditions apply

          XReality Group Website Terms of Use

           1. Introduction

          1.1       Welcome to XReality Group Limited and its subsidiaries’ (“XRG”, “we”, “our” or “us”) website.

          1.2       XRG provides access to its website subject to these terms and conditions of use, together with XRG’s Privacy Policy (“Privacy Policy”) (together the “Terms of Use”).

          1.3       Each time you use our website you agree to be bound by these Terms of Use, as varied from time to time. If You do not agree to these Terms of Use, you must not access or use the website. Copies of these Terms of Use are available via the website.

          1.4       If you are under 18 years of age, you must only accept these Terms of Use with the approval of a parent or guardian.

          1.5       These Terms of Use are governed by the laws of New South Wales.

           2. Your use of our website

          2.1       Unless otherwise specified, we provide our website free of charge.

          2.2       By using our website, you agree that you will not engage in any conduct that is:

          2.2.1    disruptive or detrimental to XRG;

          2.2.2    disruptive or detrimental to the operation and functionality of our website; or

          2.2.3    unlawful.

          2.3       In this respect, you agree that you must not use the website in any manner or access websites or content via the website that:

          2.3.1    could introduce any viruses, worms, Trojan horses, cancelbots, time bombs, malicious software or any other computer programming routines that may damage, detrimentally interfere with, surreptitiously or remotely intercept or expropriate any system, data or personal information or interfere with the integrity and/or performance of the website and/or XRG’s other networks and equipment;

          2.3.2    could cause XRG to be in breach of any law or to incur any liability or could violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

          2.3.3    contains, depicts, promotes or advocates behaviour which is abusive, harassing, illegal, violent, threatening, insulting, defamatory, libellous, indecent, obscene, racist or otherwise discriminatory, inappropriate or objectionable in any way;

          2.3.4    contains child pornography and other explicit material;

          2.3.5    is inaccurate, fraudulent, pornographic, misleading, deceptive or offensive;

          2.3.6    spoofs or otherwise impersonates any other party or misrepresents your identity, subject to your right to use a pseudonym under the Privacy Policy;

          2.3.7    infringes any third party’s (including XRG’s) copyright, patent, trade mark, trade secret or other intellectual property rights;

          2.3.8    involves any attempt to access any data or system which you are not authorised to access; or

          2.3.9    has (or may have) an unreasonable load on the infrastructure of XRG’s network or that has the effect of undermining the integrity of our website or damaging or disrupting our website.

           3. Privacy

          3.1       Please read our Privacy Policy. This policy sets out how we will collect and use any personal information we obtain about you through your use of the website.

          3.2       By using the website, you consent to the collection, use and disclosure of your Personal Information by XRG as described in our Privacy Policy.

           4. Copyright and Other Intellectual Property

          4.1       Our website and content on our website, including all text, graphics, photographs, images, moving images, sounds and illustration, are protected by copyright and trademark laws. You agree to abide by these laws. Your use of the material and content we provide, or access through our website, does not grant you any ownership rights in such material. You are not licensed to use any of our trademarks displayed on our website without our express written consent.

           5. Content

          5.1       Content provided on our website has been compiled for your convenience and includes information sourced from third parties over who we have limited control. While we make every effort to make sure that content is correct and up to date our reliance on these third parties means that we are not able to guarantee the accuracy of all content on our website.

          5.2       If you upload or otherwise provide any information or content in the course of accessing or using our website, you agree that such content will be true and correct and you grant XRG a perpetual non-revocable licence to use the content in any manner XRG considers fit, subject to applicable Australian law, including the privacy laws. Any content you provide must not be unlawful or infringe the rights of anyone else.

          5.3       We reserve the right, at our absolute discretion, to limit or block access to:

          5.3.1    the website to anyone who is deemed to be in breach of these Terms of Use, or is behaving in an inappropriate manner, or for any other reason;

          5.3.2    any network protocols that we deem to be inappropriate or which may contravene these Terms, including but not limited to those used by file sharing applications or any Bit-Torrent type of client or Peer to Peer applications; and

          5.3.3    any websites we consider inappropriate, including sites which contain or promote gambling, pornography, sexually explicit material, drug use, violence, terrorism, racial vilification, harassment or discrimination of any kind or spam or anything in breach of any law or regulation.

           6. Liability and indemnity

          6.1       While we have taken great care in the preparation of our website and have endeavoured to provide you with accurate and up-to-date information in good faith, to the extent permitted by law, XRG does not represent, warrant or guarantee:

          6.1.1    the accuracy, reliability, timeliness, completeness or suitability of the content on our website or that our website is provided or available without errors, omissions or viruses;

          6.1.2    merchantability or fitness for any particular purpose of any product or service contained or referred to on our website; or

          6.1.3    continuous, uninterrupted, error free, virus free or secure access to our website and content on our website.

          6.2       To the extent permitted by law, we do not accept any responsibility or liability for all direct, indirect or consequential loss, damage or inconvenience suffered or incurred by any person as a result of use of our website or the reliance on any content on our website.

          6.3       To the extent that XRG is unable to limit its liability under these Terms of Use as a result of a warranty or condition implied by law, XRG expressly limits its liability to the maximum extent possible to the flowing, the choice of which is at XRG’s sole discretion:

          6.3.1    in the case of goods – the replacement of the goods or supply of equivalent goods or the repayment of the cost of replacing the goods or acquiring equivalent goods; and

          6.3.2    in the case of services – the supply of the services again or the repayment of the cost of having the services supplied again.

          6.4       You are responsible for your use of our website. You indemnify and must defend and hold harmless, XRG and its personnel, subcontractors and agents from and against all loss, damage, liability, expense or costs (including all reasonable legal and other professional costs on a full indemnity basis) of any nature arising from your breach of these Terms of Use or otherwise in connection with your use or misuse of the website.

           7. Termination and variation

          7.1       We can terminate your use of and/or access to our website at any time at our own discretion.

          7.2       We may vary these Terms of Use at any time. If we do so, we shall post new the new Terms of Use on our Websites and will draw any changes to your attention if it is practical and reasonable to do so.

          7.3       If any part of these Terms of Use is for any reason unenforceable, that part must be read down to the extent necessary to preserve its operation. If it cannot be read down, it must be severed.

          7.4       If XRG waives any rights available to it under these Terms of Use, this does not mean that those rights will be automatically waived on another occasion.



          Version date: 26 Dec 2023