Monday 15th June, 2020
Freak Reopening Saturday 20th June
Freak is excited to announce we are re opening Saturday 20th June. We are opening with additional safety and hygiene measures including reduced capacity, increased cleaning of the facility and equipment. You can see our COVID response plan here.
- Re-opening this Saturday June 20th 10am
- Open Friday nights, Saturdays and Sundays
- Half Life:Alyx is now available to play
- Freak in a Box is still running if you’d prefer to enjoy VR at home
With limited time slots available make sure you book ahead of time!
See you soon,
The Freak Penrith team
11.30am Monday 23rd March, 2020
Temporary Business Closure
FREAK is committed to the health and safety of our guests, staff, and the community.
Following the directive of Prime Minister Scott Morrison and the National Cabinet on 22nd March 2020 implementing Stage 1 restrictions of social gatherings, FREAK will be temporarily closing as of Monday 23rd 2020 at 12:00 local time.
The situation will be monitored closely and regular updates on operations will be provided on our website advising of any new information including reopening dates.
As a result of these regulations, the majority of our staff have been temporarily stood down, with a small support team continuing.
These changes have been implemented immediately to ensure continuity of the businesses.
When will we re-open?
The limited Federal Government information has indicated these Stage 1 restrictions will be initially implemented for 1 month. As this information is so limited, we will be re-assessing this on a weekly basis.
We will provide regular updates on this webpage as well as our facility Facebook pages until we have a definitive re-opening date.
I have a booking while you are closed, what do I do?
All customer bookings during this temporary closure will be rescheduled. Our customer service teams are proactively contacting customers to arrange rescheduling, in order of date starting with today. When contacted, customers will be able to advise their preferred date to reschedule, or to exchange their booking for a gift voucher, which is valid for 3 years.
I recently visited your venue, am I at risk of contracting COVID-19?
Our venue has employed the highest health and safety standards with increased cleaning, hygiene and sanitation policies during COVID-19. There have been no reported cases of people contracting COVID-19
Due to the high volume of calls, we ask that customers that want to get in touch with our team via email email@example.com
We hope all of our customers and staff please stay safe, and be kind to one another during this difficult period.
Prime Minister’s Media Release from Sunday 22nd March:
FREAK is employing the following approaches to ensure the safety of our customers and staff.
Cleaning and sanitisation of equipment and the facility. As part of our normal operating procedures, FREAKs equipment including our backpacks, guns, vests, controllers and VR headsets are diligently cleaned and sanitised with isopropyl alcohol and disinfectant spray between all customer sessions. The importance of attention to detail in this process has been communicated with our staff.
NSW Department of Health guidelines for business have been implemented including:
- Staff briefing on best practice hygiene
- In venue signage promoting best practice hygiene
Additional hand sanitiser for customer and staff use has been provisioned. We have multiple hand washing areas and encourage all customers to properly wash hands before and after use and use hand sanitiser available at our reception.
We ask anyone feeling unwell (fever, cough, difficulty breathing) seek medical care early and refrain from attending our venues.